Last updated: May 22, 2026
Our service commitment
We are dedicated to providing honest, prompt, and helpful support for all orders placed on bossesale.vip.
Contact options (see also “Contact Us” section)
- Email: info@bossesale.vip (response within 24 business hours)
- Phone: +1 (925) 699-8126 (Monday–Friday, 9am–5pm Pacific Time)
- Our physical return address is listed above; walk‑in customer service is not available.
What we cover
- Order status and tracking issues
- Return/refund requests
- Defective or damaged products
- Billing and payment questions
What is not covered
- Loss or theft after delivery (carrier’s responsibility)
- Damage caused by misuse or alteration
- Products purchased from other resellers
Escalation
If your issue is not resolved within 5 business days, you may ask to speak with a supervisor via email. We will respond within 2 business days.